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Privacy Policy

Effective Date: April 24, 2026

2 Hours of Freedom (“we,” “our,” “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.2hoursoffreedom.com, and/or use any of our services.

By using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you fill out a form, sign up for a newsletter, book a party, purchase tickets or memberships, sign a waiver, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and payment information (processed securely by third-party providers)
  • Child’s name and age (for bookings and waivers)

b. Non-Personal Information
We may automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect to:

  • Process reservations, bookings, and transactions
  • Maintain safety records and liability waivers
  • Respond to inquiries and provide customer support
  • Send updates, promotions, and operational notices (with your consent where required)
  • Improve our website, services, and user experience
  • Comply with legal obligations and protect our business

3. Sharing Your Information

We do not sell, trade, or rent your personal information.

We may share your information with:

  • Trusted third-party service providers (e.g., payment processors, booking systems, waiver platforms, email marketing services)
  • Legal authorities when required to comply with laws or protect our rights, customers, or safety

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies (including those used by advertising platforms such as Meta/Facebook) to:

  • Improve user experience
  • Analyze website traffic
  • Measure advertising performance

You can control cookie settings through your browser. Disabling cookies may affect website functionality.


5. Children’s Privacy

While our services are designed for children, our website is intended for parents and guardians.

We do not knowingly collect personal information from children under 13 without verifiable parental consent, which is obtained through our waiver and booking processes. If we learn that we have collected information from a child without proper consent, we will delete it promptly.


6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including secure (SSL) encryption where appropriate. However, no method of transmission over the internet is completely secure.


7. Your Rights & Choices

You may:

  • Opt out of marketing emails at any time using the unsubscribe link
  • Request access to, correction of, or deletion of your personal information (subject to legal and safety record requirements)

To make a request, please contact us using the information below.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.


9. Franchise Locations & Data Responsibility

2 Hours of Freedom operates as a franchised business. Individual locations may be owned and operated by independent franchisees.

When you interact with a specific location (such as booking a party, signing a waiver, or making a purchase), your information may be collected and processed by that independently owned franchise location.

We may share certain information between franchise locations and the 2 Hours of Freedom corporate entity for purposes including:

  • Reservation and booking management
  • Customer support
  • Safety, liability, and waiver compliance
  • Business operations and system improvements

Each franchise location is responsible for complying with applicable privacy and data protection laws in its operations. However, we work to maintain consistent privacy practices across all locations.

If you have questions about your personal information, you may contact either the specific location you visited or our corporate office using the contact details below.


10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”


11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

2 Hours of Freedom
Inverness, Illinois
📧 [email protected]
📞 217-693-1548
🌐 2hoursoffreedom.com